Terms and Conditions

Terms and Conditions

SIMPLAA UK LTD
Company Registered in England and Wales
Registered Office: Office 8, Sigma Business Centre, 7 Havelock Place, Harrow, England, HA1 1LJ

Last Updated: 15 March 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services, platform, and applications provided by SIMPLAA UK LTD ("Simplaa", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

Our services include council-contracted student and special educational needs (SEN) transport, private hire rides, airport transfers, and our operational dispatch platform used by drivers, escorts, and internal staff.

If you do not agree to these Terms, you must not use our services or platform.

2. Definitions

  • Platform means the Simplaa web application, mobile applications, and any associated software or tools.
  • Personnel means drivers, escorts (personal assistants), and individuals engaged to provide transport services through Simplaa.
  • Customer means any individual booking or receiving a ride through Simplaa.
  • Council Client means any local authority or council that contracts Simplaa for transport services.
  • Service User means any passenger transported as part of our services.
  • User means any person who accesses or uses the Platform.

3. Eligibility

There is no minimum age requirement to be a passenger or Service User of Simplaa transport services. Children and vulnerable individuals will be transported in accordance with all safeguarding requirements.

To register as Personnel on the Platform, you must be at least 18 years old and pass all applicable compliance checks.

4. Services

4.1 Council-Contracted Transport

Simplaa provides student and SEN transport services under contract with local authorities.

4.2 Private Hire and Airport Transfers

Simplaa offers private hire rides and airport transfer services to Customers.

4.3 Dispatch Platform

Simplaa operates a platform that manages route assignments, scheduling, attendance tracking, compliance documentation, and financial operations.

5. User Accounts and Registration

You may be required to create an account and provide accurate information to access certain features of the Platform.

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6. Personnel Obligations

  • Maintain all required licences and compliance documents.
  • Comply with route assignments and schedules.
  • Treat all Service Users with professionalism and care.
  • Not subcontract assignments without approval.
  • Ensure vehicles meet regulatory and safety requirements.

7. Customer Obligations

  • Provide accurate booking information.
  • Behave respectfully towards drivers and other passengers.
  • Be available at the agreed pickup location and time.

8. Payments and Financial Terms

Personnel payments will follow the agreed rates on the Platform. Customers must pay for services at the rates quoted at booking.

All amounts are stated in GBP (£) and include VAT where applicable.

9. Cancellations and Refunds

Cancellation policies for private hire services will be communicated at the time of booking.

Simplaa reserves the right to cancel or reassign services due to operational requirements or safety concerns.

10. Safeguarding

Simplaa is committed to safeguarding children and vulnerable individuals.

All Personnel must comply with safeguarding policies and report concerns immediately.

11. Intellectual Property

All intellectual property rights in the Platform, including software, design, logos, and content, are owned by or licensed to Simplaa.

12. Limitation of Liability

To the fullest extent permitted by law, Simplaa shall not be liable for indirect or consequential damages arising from use of the services.

13. Indemnification

You agree to indemnify and hold harmless Simplaa and its employees from any claims arising from your breach of these Terms.

14. Suspension and Termination

Simplaa may suspend or terminate access to the Platform for breach of Terms, safeguarding concerns, or operational requirements.

15. Data Protection

Your use of our services is also governed by our Privacy Policy.

Simplaa is registered with the Information Commissioner's Office (ICO) under registration number ZB896174.

16. Communications

You consent to receiving communications from Simplaa via email, SMS, WhatsApp, or other messaging platforms for operational purposes.

17. Third-Party Services

Our Platform may integrate with third-party services. Simplaa is not responsible for their policies or practices.

18. Force Majeure

Simplaa is not liable for delays caused by events beyond our control such as natural disasters, pandemics, or government actions.

19. Changes to These Terms

Simplaa reserves the right to update these Terms. Continued use of the Platform constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by the laws of England and Wales.

21. Severability

If any provision is found invalid, the remaining provisions will continue in effect.

22. Entire Agreement

These Terms together with the Privacy Policy constitute the entire agreement between you and Simplaa.

23. Contact Us

SIMPLAA UK LTD
Office 8, Sigma Business Centre, 7 Havelock Place, Harrow, England, HA1 1LJ
Email: support@simplaa.com

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